6 Strategies to Recruit Best MSP Talent - CBSI (A FirstMeridian Company)

6 Strategies to Recruit Best MSP Talent

In an era of unprecedented reliance on technology across enterprises, MSPs play increasingly pivotal roles as stewards securing vital infrastructure and ensuring systems availability underpinning operations. However, with threats mushrooming and solutions perpetually evolving, the imperative intensifies for MSPs to engage exceptionally competent technical experts cementing reliability.

This extensive playbook shares 6 proven talent optimization approaches helping leading MSPs like CBSI amplify recruiting capabilities and retention outcomes unlocking enduring service excellence. Let’s examine how pioneering providers activate talent strategies solidifying trust and leadership!

Heightened Importance of Optimized MSP Talent Models

With cloud platforms and SaaS apps now irreplaceably supporting business, government and society, MSPs operate as vital custodians administering the technology backbone for organizations often lacking internal capabilities handling exponentially growing complexity.

Smooth infrastructure availability and cyber resilience provided by competent MSP stewards directly enables organizational continuity. MSP expertise pleasurably simplifies technology ownership for customers.

However, with unrelenting waves of disruptive solution shifts, exploding risks and integration intricacies, requirements to securely operate essential systems have skyrocketed. This indispensably necessitates MSPs engage exceptionally skilled talent who:

  • Architect solutions resiliently securing highly interdependent platforms and data.
  • Automated processes optimally harness AI efficiencies to boost service velocity.
  • Configure usage policies balancing accessibility needs with airtight control.
  • Continually expand technical credentials proactively mastering newest techniques.
  • Clearly communicate with nuance to reassure stakeholders across technical appetites.

The differentiating ability to attract, develop and retain such high caliber technology practitioners remains central to any MSP strengthening reputational standing long term by perpetually raising service standards above alternatives.

6 Key MSP Talent Strategy Principles

Best in class MSPs amplify talent attraction and retention through 6 core principles:

1. Project a Distinct Employer Brand Identity

Showcase MSP specific technical/leadership growth paths.

2. Highlight Higher Purpose & Community Impact

Connect work directly to societal outcomes at scale.

3. Architect Highly Compelling Benefits Packages

Prioritize frequently overlooked perks like training, certification funding and scheduling flexibility highly valued by technical talent.

4. Support Modern Flexible Work Styles

Accommodates remote work, adjustable schedules aligning to project needs.

5. Design Technically Stretching & Challenging Roles

Craft roles like senior architect design pushing practitioners analytically.

6. Outline Compelling Leadership Ascendancy Avenues

Demonstrate transparent mobility options to retain top talents long term.

By interweaving the above six talent strategy principles, leading MSPs magnify appeal especially amongst in demand technical experts seeking purpose driven roles amidst flexible inclusive cultures which tangibly reward excellence exactly why certain elite employers earn differentiation securing scarce niche practitioners beyond commodity alternatives.

How Optimized MSP Talent Leadership Fuels Lasting Customer Trust

While multifaceted market dynamics like solution sophistication and security capacities determine provider selections, the supreme caliber of responsive experts supporting customers frequently remains central distinguishing elite MSPs over longer term partnerships.

Specifically, seasoned principals across CBSI strengthen trust through:

1. Rarefied Architectural Acumen

Navigating exponentially dense SaaS, IaaS and data terrain optimizing unique customer environments stayed ahead of risks.

2. Proactive Continuous Optimization

Applying immense institutional knowledge identifying problems preemptively before materializing.

3. Pioneering Risk Balanced Security Posture

Meticulously configuring controls balancing access needs amidst external threats

4. Responsive Plain Talking Communication

Clear dialogue conveying technical realities in simplified business contexts.

5. Bedrock Platform Reliability & Availability

Confidence entrusting vital operations meets expectations 24/7/365.

By consciously connecting talent optimization strategies to the above service attributes, leading MSPs substantially enrich trust the ultimate referral engine sustaining leadership against alternatives unable matching capabilities breadth and responsiveness.

MSP Talent Sourcing Best Practices

Beyond brand messaging and role construction advantages, optimized technical talent sourcing itself remains pivotal accelerating access to scarce niche experts like cloud security architects and AI/ML platform engineers through:

1. Expand Talent Sourcing Pools

Broaden pipelines geographically harnessing remote work while being open minded on experience origins.

2. Establish Structured Technical & Soft Skills Assessments

Quantify abilities beyond resume claims to uncover full aptitude spectra.

3. Cultivate Emerging Talent Through Hands On Competency Programs

Transform promising candidates early cementing loyalty through applied training.

4. Conduct Tiered Interview Panels

Assess evolving technical and collaboration skills consistently.

5. Rethink Constraining Technical Qualifications

Consider hands on potential over legacy role requirements missing many diamonds in the rough

6. Incentivize Talent Referrals

Enable staff advocacy expediting mutual fit identification.

While exhausting, amplifying sourcing practices represents a perpetual motion machine necessary combating talent scarcity sustaining quality, growth and differentiation.

Segmented Talent Models Optimizing MSP Service Delivery

Beyond centralized talent principles, specialized models aligned to key customer archetypes and solution contexts unlock additional speed advantages:

1. Dedicated Resident Consultants

Assigning account focused experts onsite builds intimate customer fluency guiding strategic modernization.

2. Elite Solution Architects

Accessing targeted platform authorities steeped in niche vendor technologies expedites intricate troubleshooting.

3. Offshore Delivery Teams

Leveraging global talent pools cost optimizes simpler service tasks.

4. Automation Focused Roles

Harness purpose built AI/Machine Learning expertise amplifying IT process efficiencies.

Leading MSPs architect segmented talent approaches balancing cost, specialization and speed matching unique customer scenarios.

Onboarding Best Practices Accelerating New MSP Talent Productivity

Regardless of sourcing avenues, ensuring new practitioners unlock productivity fast remains imperative through:

1. Set Clear Role Expectations

Prevent ambiguity around responsibilities that hampers initial effectiveness.

2. Make Training Mandatory

Expert led education in initial weeks concentrates platform value delivery.

3. Assign Peer Buddies

Connect practitioners to influential internal advocates guiding cultural/technical acclimation.

4. Outline Career Growth Options

Even tempo-based roles should detail retention prospects incentivizing high performance

5. Gather Open 360 Feedback

External perspectives identifying existing constraints ripe for service improvements!

While onboarding best practices universally apply, given perpetually evolving technology context continuously revisiting and optimizing techniques remains key sustaining velocity matching customer issue diversity and complexity.

Key Takeaways Why MSP Talent Leadership Creates Commercial Advantages

This summarizes why amplifying MSP talent strategies promises a pivotal service differentiator as technology reliance compounds across economies with no slowing in sight. Core advantages include:

  • Elevated Architectural Acumen: Uncommon skills taming exponential infrastructure complexity.
  • Proactive Risk Mitigation: Identify cyber and availability problems earlier preventing platform outages.
  • Effective Interactive Communication: Consistent clarity explaining technical realities in business contexts builds immense confidence.
  • Faster Innovation Deployment: Latest technique adoption ensures systems stay resilient.
  • Lower TCO: Higher automation and productivity translates into cost savings extended to delighted customers!


By consciously connecting talent optimization approaches to customer centric services attributes as above, pioneering MSPs meaningfully reinforce positioning converting initially tentative buyers into enthusiastic references advocates validating provider leadership claims through ongoing excellence.

Speak to CBSI today for a detailed consultation assessing how optimized talent strategies can profoundly strengthen your managed technology services differentiation and growth trajectory!